Patient Information

What to Expect at an Appointment

Understanding what to expect at your first appointment will help make the process more pleasant - for both you and your pet. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by browsing our hospital FAQs. 

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by debit card, checks, cash, Visa, MasterCard, American Express, Discover. 

• Are there payment plans available for my pet’s care?

  We offer CareCredit and ScratchPay as financing options. These both offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We provide a good-faith estimate of the cost of our services by request, or for pet owners who are bringing their pet in for unexpected work such as x-rays, bloodwork, etc. 

  However, unforeseen circumstances may arise that can impact your final bill. Our written estimates are discussed with clients as required before they leave our facility. Prior to any further treatment, a deposit is required based on our estimate. 

• Should I call ahead to book an appointment?

  Yes, please call ahead to schedule an appointment to ensure we have space in our schedule to see your pet. 

  In the event that your pet requires emergency care during our regular business hours, please contact us right away.

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• What is your appointment cancellation policy?

  Please let us know as soon as possible if you need to cancel or reschedule an appointment. This way, we can offer the space in our schedule to other clients. 

• What types of animals do you treat?

  We provide high-quality veterinary care for cats and dogs. 

• Do you offer grooming services?

  Yes. We offer bathing, nail trimming, ear cleaning, brushing, and anal gland cleaning. If other services are required, we recommend taking your pet to a dedicated groomer.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial exam fee and any diagnostics or treatment you authorize. This payment is due at the time of service. 

  For further diagnostics, surgery, or hospitalization, an upfront deposit is required with payment due in full when your pet is discharged. 

• What are the fees associated with an emergency visit?

  For all emergency exams, a deposit payment is required. Once our staff and vets have examined. your pet, an estimate for treatment will be given to you so a treatment plan can be determined. 

  If further hospitalization, diagnostics or surgery are needed, a deposit payment will be required upfront, with payment due in full when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.